FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Are all of the belts in your collection truly handcrafted,ensuring authenticity and quality?
Yes, every belt in our collection is meticulously handcrafted by skilled artisans using high-quality, genuine leather. We take
pride in ensuring that each piece is made with attention to detail, using high-quality materials, superior craftsmanship to provide a unique and authentic product.
What if it doesn’t work for me?
At Luxerya, your satisfaction is our utmost priority. We stand behind the quality and effectiveness of our products, and we're confident they will exceed your expectations. That's why we offer a 30-day money-back guarantee – to give you the peace of mind you deserve when making a purchase from us.
How long does shipping take?
Shipment will arrive in 3-4 days for all orders in USA and Canada.
Do you offer free shipping on your products?
Yes, we provide free shipping on all orders within the USA and Canada.
What is your return policy?
We have a 30 Day Money Back Guarantee on all of our items (the 30 days starts once your item has been delivered). If you wish to get a refund on your items(s), please contact our 24/7 customer service at support@luxerya.com. We will reply to your inquiry as soon as possible.
When will I receive my refund?
All refunds will be credited to the original form of payment. Refund times are generally issued within 7 to 10 business days after we receive the returned item. Please contact your card's bank to inquire when the credit refund is posted to your account. Due to varying banks, it may take several weeks before a credit is issued to your account.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Is it safe to use my credit card on your site?
Luxerya adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks worldwide.